What is your return / refund policy?
If for any reason you are dissatisfied with your purchase, please use the link listed below to create an RMA. (Return Authorization).
We realize purchasing over the internet involves trust, and we thank you for trusting us enough to place an order, and will do anything in our power to retain the trust you place in us.
All items purchased at Big Y may be returned within 30 days for a refund. Some items may incur a restocking fee. All items must be returned in the original, undamaged packaging.
Mailing labels or tape may not be affixed to the original product packaging.
For rods and reel issues please see our warranty page.
For other brands, please contact the manufacturer for repairs or warranty questions outside of the 30 day window.